When should you visit the ER? View this article to help you decide: Urgent Care, Emergency Care: Finding the Right Care

The Emergency Department at Delray Medical Center is here to serve you and your family. Last year we cared for over 41,000 patients, offering medical intervention for minor emergencies as well as acute conditions, including heart attack, stroke and life-threatening injuries.

We are a state-designated Level I Trauma Center for Palm Beach County. Our team includes board-certified emergency physicians, dedicated nurses certified in Advanced Cardiac Life Support and Pediatric Advanced Life Support, experienced technicians as well as specialty surgeons and consultants on call.

We know no one wants to be an emergency patient, and that patients and their families may be upset or frightened by their illness or injury.  You are in good hands. Our staff is highly trained to provide excellent care. If you have any questions after discharge, or if there is anything we can do for you, please call the Emergency Department at (561) 495-3115.

The Emergency Department at Delray Features:

• Newly expanded and redesigned departments, including a waiting room with an in-wall fish tank to help reduce stress
• Exam rooms equipped with flat screen TV's
• Private registration areas
• Some of the latest diagnostic technology, including 128-slice CT, 3T MRI & biplane angiography
• Advanced computerized documentation & patient tracking systems
• Wireless internet capability
• Fast Track access for patients who arrive with minor injuries and illnesses

Our Pledge

Our goal is to offer the best possible patient care and customer service. We are committed to this goal and to exceeding your expectations.

Registration

When you arrive at the Emergency Department you will be asked for the minimum information necessary to begin your chart. If an exam room is available, you will be taken directly there. Otherwise, you will be asked to remain in the reception area.

Triage

Upon arrival, a registered nurse will see you. This is the beginning of your medical treatment. The triage nurse will ask the reason for your visit, inquire about your medical history and perform a brief exam. Triage helps determine the severity of your condition and helps ensure the most urgent patients are seen by a physician first. This is why someone who arrives after you may be taken into the treatment area before you.

Treatment

The testing process begins in the treatment area. All patients are examined by an ER physician. Your nurse may start an IV, obtain a blood or urine sample or send you for an X-ray or other diagnostic tests if necessary.

Visitors

During your visit we encourage you to have a friend or loved one stay with you. Other friends or family members may remain in the waiting area. There may be times when we ask your visitor to step out of the room and wait elsewhere, because patient confidentiality and privacy are important to us. We will keep your visitors informed if you wish.

Delays

Patients are seen based on the severity of their illness, and our goal is to keep your wait times to a minimum. However, occasionally our rooms are full and ambulances are arriving in the back, so waiting for treatment can take longer than we would like. Be assured that you are our first priority. If your condition changes while you are waiting, please inform the nurse immediately.

Re-Evaluation

Once all test results are received, you will be re-evaluated. Based on test results and your condition, you may be discharged or admitted to the hospital. Your private physician will be contacted to help in this decision. If you do not have a physician, one will be assigned to you from our on-call list of specialists.

Discharge

When you are discharged, you will be given written after-care instructions to follow at home. It is important for you to follow-up with your private physician or the referral physician.

Patient Satisfaction

We are committed to providing quality care and achieving the highest levels of patient satisfaction. To help us meet this goal, you may be contacted to participate in a patient survey shortly after your visit.  Your response to this survey is an important part of our continuous efforts to meet our commitment to you.

Free Physician Referral

For a free physician referral, please call: 1-866-358-4DOC (4362)