Choosing Delray was an easy decision
Jennifer Chiusano, Chief Nursing Officer, Delray Medical Center
Jennifer Chiusano has been Delray's chief nursing officer for three years, but she's been a nurse for 30.
"My husband retired from the Virginia Beach fire department, and we moved to Florida four years ago to be near family," she says. "Delray was the only place I interviewed. It was such a great organization that I stopped looking anywhere else. As soon as I met the team, I knew it was a fit."
Chiusano had done a little research and found that Delray was very focused on quality outcomes, that they were great financial stewards and managed resources well. It made her decision easy.
"They had an excellent reputation in the community," she says, "and the hospital continues to maintain high standards of quality in all its service areas."
Keeping the foundation strong
As CNO, Chiusano is a key member of the executive team and directs nursing operations, leadership and quality of care. She considers the nursing team to be a highly organized and qualified set of individuals.
"We also recruit a lot of new nurses—new graduates—and train and mold them from the beginning," she says.
In the evolving healthcare environment, Chiusano notes how customer service has moved to the forefront, and nurses are on the front lines. To recognize the nurses who make a memorable difference, Delray partnered several years ago with the DAISY Foundation, whose DAISY Awards have a profound impact on nurse morale. Beyond the hospital walls, Chiusano notes that the community knows it can count on Delray for excellence.
"Quality is No. 1.," she says. "When I look at a hospital system, I consider how many things they're good at. At Delray, we're excellent in trauma, cardiac care, neurosciences, orthopedics, rehab, psychiatry—we have the full package. I think about having a loved one in our hospital and know they can get every single adult medical service they might need. You don't have to look elsewhere," says Chiusano.