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Every hospital has stories  

These are a few of ours

In hospitals, we’re surrounded by stories. Some are incredible. Some are touching and heartfelt. All of them are nice to hear. We recognize that we can talk on and on about the distinctions we’ve been awarded, the services we offer, and the experience of the physicians working in our halls. But only by hearing the stories of those just like you, folks who arrived at our doors anxious or scared and went home healed, can you truly begin to understand who we are, and what we strive for.

You’ll find a number of stories we’ve collected about our hospital. We’ll be adding more regularly so check back often. Take a read and decide if Delray Medical Center seems like the place for your care, your loved one, or your career.

Nicole's Story: ER Director

Jun 6, 2019

Emergency department director knows communication is key

Nicole Jackson, emergency department director, Delray Medical Center

Jackson portrait"The key to great customer service in the ER is making sure patients feel safe and cared for—to make sure they know we're listening," says Nicole Jackson, director of the emergency department at Delray Medical Center.

Jackson has been on staff at Delray since 2000, serving initially as a floor nurse and then as head of the ER for the past several years. "Working in the ER is challenging but rewarding," she says. "You definitely see teamwork and commitment among the staff."

While the staff's dedication to great patient care doesn't change, healthcare in general continues to evolve, bringing new technology, processes and procedures. One of the biggest changes — and challenges — at Delray has been an increased ER volume.

"We were considered a seasonal hospital," says Jackson, "but we have been literally busy all year long."

In spite of being a busy ER, Jackson notes proudly that the wait time is minimal and the quality remains high.

"We do a great job and we make ourselves known in the community," she says. "We work extensively with the local rescue departments and do a lot of outreach."

Jackson says the most rewarding part of her job is encountering happy, grateful patients.

"I love it when a patient stops to compliment a nurse," she says. "The patient recognizes the nurse is really busy but is still being really caring, making sure the patients know they're OK. When patients recognize that kind of effort, I know we’re doing things right."