Patient Advocate Services

Helping You Navigate Your Healthcare Journey

All of our patients have an experienced patient advocate to guide them through their journey. From understanding what insurance will cover and how to pay for surgery to what to expect before and after, the advocate also provides personalized assistance with coordinating care across the team and getting answers to questions along the way.

The patient advocate is a key player on your team, providing knowledgeable support, compassion and encouragement through every step of your journey.

Benefits of a Patient Advocate:


Carolyn Kern, PT, is the Orthopedic Joint Navigator (OJN) at Delray Medical Center. Prior to this role, Carolyn served as a staff Physical Therapist in Delray Medical Center’s Pinecrest Rehab Hospital - where she has been since 1997. She has over 25 years of experience in evaluating and treating orthopedic patients. Carolyn serves as an advocate, educator and guide for the orthopedic surgical patient, as well as family members, through the total joint replacement process. The OJN is responsible for facilitating the patient experience by guiding patients as their primary point of contact and serves as the intermediary between the patient and the care provider or hospital resource, responsible for patient education, scheduling, care transition, discharge, post treatment follow up, etc. Carolyn graduated with a Bachelor of Science degree in Exercise Science from Indiana University and a Master of Physical Therapy (MPT) from Gannon University. To reach Carolyn, please call 561-637-5197.

Speak with a Navigator

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