Patient Navigator Services

Helping You Navigate Your Healthcare Journey

Patient navigators are here to help our patients, their families and caregivers maneuver their healthcare journey and overcome medical care hurdles. Whether you just have a question or you’re looking for a second opinion, turn to our navigator for help. You don’t have to do it alone.

A patient navigator’s primary role is to nurture patient empowerment and provide information that enhances your ability to make appropriate health care choices with an enhanced assurance about risks, benefits and responsibilities. Throughout the process, the Patient Navigator will provide individualized assistance as well as education and resources to facilitate informed decisions.

The patient navigator is a key player on your team, providing knowledgeable support, compassion and encouragement through every step of your journey.

Benefits of a Patient Navigator:

  • Guide you through the healthcare system
  • Provide information and education
  • Coordinate tests and services
  • Facilitate communication with your medical team
  • Help you track and get to appointments
  • Direct you to local resources and support
  • Answer questions about classes, seminars and support groups
  • Ensure that your questions and concerns on clinical issues are resolved
  • Advocate for you during every phase of treatment

Carolyn Kern, PT, is the Orthopedic Joint Navigator (OJN) at Delray Medical Center. Prior to this role, Carolyn served as a staff Physical Therapist in Delray Medical Center’s Pinecrest Rehab Hospital - where she has been since 1997. She has over 25 years of experience in evaluating and treating orthopedic patients. Carolyn serves as an advocate, educator and guide for the orthopedic surgical patient, as well as family members, through the total joint replacement process. The OJN is responsible for facilitating the patient experience by guiding patients as their primary point of contact and serves as the intermediary between the patient and the care provider or hospital resource, responsible for patient education, scheduling, care transition, discharge, post treatment follow up, etc. Carolyn graduated with a Bachelor of Science degree in Exercise Science from Indiana University and a Master of Physical Therapy (MPT) from Gannon University. To reach Carolyn, please call 561-637-5197.

Speak with a Navigator

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